Return & Refund Policy

At Skinzi, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

Due to the hygienic nature of our products, we are unable to accept returns or exchanges on any items that have been used, opened, or are no longer in their original condition.

To be eligible for a return:

• Your item must be unused and in its original packaging.
• Your return request must be submitted within 14 days of receiving your order.
• Proof of purchase (order number or receipt) must be provided.
• Items marked as final sale or promotional items may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or offer refunds on:

• Used exfoliating towels.
• Used exfoliating gloves.
• Used skincare accessories.
• Any item that has been opened, washed, or altered after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 48 hours of delivery. We may request photographs of the product and packaging to assist with the resolution process.

Please contact us at:

Email: skinz.co.za@gmail.com

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is the result of an error on our part (e.g., incorrect or damaged items).

Exchanges

We only replace items if they are defective, damaged upon arrival, or if an incorrect product was shipped.

Return Shipping

Customers are responsible for all return shipping costs unless the item received was damaged or incorrect.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Skinzi
Email: skinzi.co.za@gmail.com